Father Ignatius Huan

“It is no longer I who live, but Christ who lives in me.” Gal 2:20

Frequently Asked Questions

Order & Payment

How do I know if my order and payment has been successful?
After payment is made successfully, you will receive a confirmation email with details of the transaction. Please check your inbox, and also the junk or spam folder in case the confirmation email got delivered there instead of your inbox.

How much are postage and packing?
We are pleased to offer free delivery for all orders shipping within Malaysia and Singapore until further notice.

Can I combine orders to save on shipping costs?
Currently we are offering free delivery for all orders shipping within Malaysia and Singapore.

For bulk purchases (orders of 10 or more books), you can enjoy 5% discount. Please submit your order using the bulk purchase/international order form. Kindly note that bulk purchase orders will only be shipped to one address. We do not deliver to P.O. Boxes.

Is there a location where I can pick up my order?
Currently we are unable to offer self-collection of online orders. However, we do aim to get your order to you as fast as possible.

Can I order by phone?
At present, we only accept orders placed through our website as this method ensures orders are processed efficiently and our customers’ details are stored securely.

Can I get a discount on bulk orders and what’s your minimum bulk order?
Yes, you can enjoy bulk purchase savings of 5% discount when you order 10 or more books. Please submit your order using the bulk purchases/international orders form. Please note that bulk purchase orders will only be shipped to one address, and we do not deliver to P.O. boxes.

What are your payment options?
For orders in Malaysia, transaction will be done in RM (Ringgit Malaysia). Payment methods include:

  • bank transfer/online banking via Billplz (FPX)
  • Paypal account via Paypal
  • credit/debit card via PayPal

You do not need a PayPal account to make payment.

For orders in Singapore, transaction will be done in SGD (Singapore Dollar). Payment methods include:

  • Paypal account via Paypal
  • credit/debit card via PayPal

You do not need a PayPal account to make payment.

Can I transfer payment via ATM to your company account? I don’t have any debit/credit card.
We do not accept ATM transfer at the moment. Please refer to our payment methods above. Do write to us using the contact form if you need further clarification.

Can I pay using cheque or money order?
We do not accept payment by cheques and money order. Please refer to our payment methods above. Do write to us using the contact form if you need further clarification.

Delivery

How long will my books take to arrive?
Once we receive your order and payment, you can expect to receive your copy within 7 working days (This applies for Malaysia and Singapore).

Do you ship internationally?
For delivery to destinations outside of Malaysia and Singapore, please submit your order using the bulk purchase/international order form. We will contact you regarding the shipping charge and the time taken for the books to be delivered.

Do you sell a digital book or ebook version?
At the moment, only printed copies of the book is available.

I would like to speak to someone before I order. Who can I contact?
If you have any further questions, please write to us using the contact form or email to info@ignatiushuan.com. We will get back to you as soon as possible.

Others

Where else can I buy the book from?
Presently, you can purchase the book online through the website and also at selected bookstores in Malaysia and Singapore. Click here for the latest list of bookstores and booksellers.

How can I get involved in this endeavour?
Spread the word by sharing our website www.ignatiushuan.com with your friends.

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